Why this exists separately from the chatbot
Answering fast is worth nothing if nobody knows which conversations mattered. Most Iraqi businesses we have looked at have hundreds of past enquiries sitting in a Meta inbox with no way to sort them, no record of who was close to buying, and nothing to follow up on.
This workflow turns the stream of messages into a list you can work.
What gets recorded
Name and contact where the customer gave it, the intent behind the message, an urgency score, the channel it arrived on, the language, and the moment it happened. Nothing about the customer that they did not volunteer in the conversation.
The part clients notice
Alert fatigue is the failure mode. If every message pings a phone, staff turn the alerts off within a week and the system is dead. So the alerting threshold is set with you during onboarding and tuned once during the first month, based on what actually turned into money.